Whilst we will do everything in our power to oblige your delivery request, below are some guidelines for you.
Your order must be placed by 1pm for same day delivery Monday – Friday or 10am Saturday.
Your delivery will usually be made between 9am and 6pm.
If to a business address, within business hours.
For further information, please see our Terms and Conditions, located bottom of Web Page.
WE DO NOT DELIVER ON SUNDAYS OR PUBLIC HOLIDAYS.
The exception is Mother’s Day weekend, or should Valentine’s Day fall on a weekend.
NO ONE HOME POLICY
lf there is no one home at the time of delivery, and we have access to a place we consider appropriate, we will leave the delivery in a shaded position in an area of reasonable visibility.
If we do not consider it safe to leave at the home, we will attempt to leave with a neighbour.
Although this rarely happens, if we cannot find a place we consider appropriate, we will return the delivery to our premises and contact the sender.
INCORRECT OR INSUFFICIENT ADDRESS DETAILS
If we are supplied with an insufficient or incorrect delivery address, your delivery will be re-directed to the correct address or returned to us.
Incorrect addressing is the responsibility of the purchaser.
*Couriers do charge for redirection or re-delivery.
DELIVERIES TO RETIREMENT VILLAGES AND HOSPITALS
Please note that while every effort is made to deliver directly to the recipient, due to Retirement Village, Nursing Homes and Hospital procedure, we may be required to leave the delivery at the main office and staff will take to the recipient.
SECURE APARTMENTS / GATED COMMUNITIES / HOUSES
It is our policy, if possible, to phone ahead when delivering to secure addresses.
The reason we do this, as when delivering to these premises, if there is no one home, we are unable gain access to leave the delivery, which then in turn incurs delays and extra costs. If you know the address you are sending to is a secured premise, please mention this in special instructions.
SECURE APARTMENT BUILDINGS are multi-tenanted or owner buildings with automatic access doors. The owners of these units use a remote control device to open the gates to the car park, or an access code to use the main access door from the footpath. These buildings almost always have SECURE GATED ACCESS, which we cannot access without being buzzed into the complex.
Multi-tenant or owner units or villas with an automatic access gate. The owners use a remote control device or access code to open the gate to the community. These community living systems always have an intercom system that allows access by dialling the villa number. SECURE HOUSES / BUILDINGS are buildings with automatic gates. The owners of these houses use a remote control device to open the gates to enter the property. These fence/gate systems always have an intercom that alerts the occupant that someone is at the gate.
TERMS AND CONDITIONS
By ordering with Vogue in a Vase, you are agreeing to our terms and conditions, which are located at the bottom of each page on our website.