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Australia Wide Delivery

Australia Wide Delivery

Cancellation / Returns / Refunds Policy

Cancellation

Whereas our policy is not to cancel orders for change of mind or circumstance, if a cancellation is approved by Management, Vogue in a Vase will charge $25 a cancellation fee to cover administrative costs and fees.

Cancellation of orders is at the discretion of Vogue in a Vase management. We do not accept cancellations under any circumstances once the flowers/gift has left our premises.

Damage

All Flowers, gifts and hampers are arranged and packaged with care and safety in mind to avoid damage or breakage.

In the event a flowers /product is damaged in transit, we must be informed either by phone or email immediately upon delivery. Should this happen, we are more than happy to replace that item once it has been returned to Vogue in a Vase, and, or a photograph supplied.

Should we deem it faulty/damaged, a replacement item will then be couriered back to the recipient as soon as possible.

Should you have any concerns relating to your purchase, please contact us within 24 hours of delivery or expected delivery, at which time we will attempt to resolve your issue within a reasonable period of time.

Refunds

Are not available for ‘change of mind’ or change of circumstances.

WE DO NOT GIVE REFUNDS DUE TO NON READING OF TERMS & CONDITIONS!

Five Star Experience

Excellent service provided by Julie and her team. Flowers were absolutely stunning and such a lovely surprise for my birthday. We regularly use Vogue in a vase and cannot recommend them highly enough.

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